Accessibility Commitment
Vision Advantage Optical is committed to providing accessible services to all our customers
Our Commitment
At Vision Advantage Optical, we believe that quality eye care should be accessible to everyone. We are committed to ensuring that our facilities, services, and communications are accessible to all individuals, including those with disabilities.
We continuously work to remove barriers and improve accessibility across all aspects of our business, in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and other relevant legislation.
Physical Accessibility
- Wheelchair accessible entrance and facilities at both locations
- Wide aisles for easy navigation
- Accessible parking spaces available
Service Accessibility
- Extended appointment times available
- Large print materials upon request
- Assistance with form completion
- Patient advocates to help navigate services
Communication
- Clear verbal explanations of procedures
- Written instructions available
- Translation services upon request
- Staff trained in accessibility best practices
Feedback & Concerns
We welcome feedback about the accessibility of our services. If you encounter any barriers or have suggestions for improvement, please contact us:
Bowmanville: (905) 623-0482
Whitby: (905) 665-6708
We will respond to accessibility feedback within 5 business days and work with you to provide accessible service or information in a format that meets your needs.